Frequently Asked Questions

Everything you need to know about our luxury fashion collections.

How can I track my order?

Once your order is shipped, you will receive an email confirmation with a tracking number and a link to the courier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic or international return.

Do you offer international shipping?

Yes, CarlinKit (Hong Kong) Limited ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the materials used sustainably sourced?

We are committed to ethical fashion. Most of our collections utilize organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.